Privacy Policy

Introduction

Wanthong is committed to protecting the privacy and personal information of our residents, their families, and all individuals who interact with our senior care services. This Privacy Policy explains how we collect, use, protect, and share personal data in accordance with Thai data protection laws and international best practices.

Our approach to data protection is grounded in respect for the dignity and autonomy of the individuals we serve. We handle personal information with the same care and attention we bring to our daily interactions with residents and families.

Data Collection

Personal Information We Collect

We collect personal information necessary to provide our senior care services and maintain relationships with residents and their families:

• Contact Information: Name, address, phone number, email address
• Health Information: Medical history, dietary requirements, mobility needs, medication information (for residents only)
• Emergency Contact Details: Family members, healthcare providers, designated contacts
• Financial Information: Billing details, payment methods (processed through secure third-party systems)
• Preferences and Interests: Activity preferences, dietary choices, cultural considerations

How We Collect Information

• Directly from residents and their families during intake, enrollment, and ongoing care
• Through contact forms on our website
• Via phone conversations, email correspondence, and in-person visits
• From healthcare providers (with appropriate consent)
• Through cookies and analytics on our website (see Cookie Policy)

Legal Basis for Processing

We process personal data based on:

• Consent: You have given clear consent for us to process your personal data
• Contract: Processing is necessary to fulfill our care service agreement
• Legitimate Interest: Processing is necessary for our legitimate business operations and quality care delivery
• Legal Obligation: Processing is required to comply with Thai laws and regulations

How We Use Your Information

We use personal information for the following purposes:

• Delivering personalized care services and support
• Coordinating with healthcare providers and emergency services
• Communicating with families about resident wellbeing and activities
• Processing payments and managing billing
• Improving our services and programs
• Responding to inquiries and providing information about our services
• Complying with legal and regulatory requirements

Data Sharing and Disclosure

We share personal information only when necessary and with appropriate safeguards:

Third Parties We Work With

• Healthcare Providers: Doctors, therapists, and medical professionals (with consent)
• Service Providers: Payment processors, website hosting, email services
• Legal Authorities: When required by law or to protect rights and safety

We do not sell, rent, or trade personal information to third parties for marketing purposes. All service providers are required to maintain the confidentiality and security of personal data.

Data Protection and Security

We implement comprehensive security measures to protect personal information:

• Secure storage systems with encryption for electronic records
• Locked filing systems for physical documents
• Access controls limiting staff access to information on a need-to-know basis
• Regular staff training on privacy and data protection
• Secure transmission protocols for electronic communications
• Regular security audits and updates

In the event of a data breach that may pose a risk to your rights, we will notify affected individuals and relevant authorities in accordance with Thai law.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements:

• Active resident records: Duration of residency plus seven years
• Financial records: Seven years from date of transaction
• Inquiry and contact information: Two years from last contact
• Website analytics: 26 months

Your Rights

Under Thai data protection law, you have the following rights:

To exercise any of these rights, please contact us at [email protected] or call +66 53 442 617. We will respond to your request within 30 days.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. For detailed information about our cookie practices, please see our Cookie Policy.

Children's Privacy

Our services are designed for senior adults. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal data from someone under 18, we will take steps to delete such information.

International Data Transfers

Personal data is primarily stored and processed within Thailand. In limited circumstances, data may be transferred to service providers in other countries that provide adequate data protection safeguards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify residents and families of significant changes through email or written notice. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: